Shipping Policy
Shipping & Delivery Policy
Thank you for shopping with Artves.
This policy explains how orders are processed, shipped, tracked, and handled across different regions.
If you have questions at any time, please contact us at support@artves.com.
1. Order Processing Time
Processing time refers to the time required to prepare your order before shipment.
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Standard products: 1–2 business days
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Handmade & custom-made items: 1–7 business days
Processing times may extend slightly during holidays, promotions, or periods of high order volume.
Shipping time begins after your order has been processed.
2. Shipping Methods & Fees
| Shipping Method | Cost | Delivery Time |
|---|---|---|
| Standard Shipping | $5.80 for orders under $99 | See regional estimates below |
| Free Standard Shipping | Free for orders $99+ | See regional estimates below |
| Expedited Shipping | $28 (FedEx / UPS where available) | 2–7 business days depending on destination |
Shipping fees shown at checkout are final and depend on destination and method selected.
3. Estimated Shipping Time by Region
Delivery times below refer to shipping time only.
Actual arrival may vary depending on carrier operations and local postal conditions.
North America
| Location | Standard Shipping | Expedited |
|---|---|---|
| United States | 7–12 business days | 2–4 business days |
| Canada | 7–12 business days | 2–7 business days (varies by province) |
| Mexico | 7–17 business days | Not available |
Europe
| Country | Standard | Expedited |
|---|---|---|
| France | 5–10 days | 2–4 days |
| Germany | 5–10 days | 2–4 days |
| Italy | 4–10 days | 2–4 days |
| Spain | 5–10 days | 2–4 days |
| Netherlands | 4–10 days | 2–4 days |
| United Kingdom | 4–10 days | 2–4 days |
| Switzerland | 7–12 days | 2–7 days |
| Sweden | 7–12 days | 2–7 days |
| Denmark | 7–12 days | 2–7 days |
| Belgium | 5–10 days | 2–4 days |
| Poland | 4–10 days | 2–7 days |
| Czech Republic | 7–12 days | 2–7 days |
| Portugal | 7–12 days | 2–7 days |
| Finland | 7–12 days | 2–7 days |
| Greece | 7–12 days | 2–7 days |
Note: Expedited shipping may not be available in certain remote EU regions.
Asia
| Country/Region | Standard | Expedited |
|---|---|---|
| Japan | 4–10 days | 2–4 days |
| Singapore | 4–10 days | 2–4 days |
| Malaysia | 5–10 days | 2–4 days |
| Thailand | 4–10 days | 2–4 days |
| Philippines | 4–10 days | 2–4 days |
| South Korea | 5–10 days | 2–4 days |
| Taiwan | 7–12 days | 2–5 days |
| Hong Kong | 3–5 days | 2–3 days |
| Macao | 3–5 days | 2–3 days |
(Some regions may not support expedited delivery due to carrier limitations.)
Oceania
| Country | Standard | Expedited |
|---|---|---|
| Australia | 5–10 days | 2–4 days |
| New Zealand | 7–12 days | 2–4 days |
South America
| Country | Standard | Expedited |
|---|---|---|
| Brazil | 15–25 days | Not available |
| Chile | 19–21 days | Not available |
| Colombia | 7–15 days | 2–9 days |
Africa
| Country | Standard | Expedited |
|---|---|---|
| South Africa | 7–15 days | 2–4 days |
4. Tracking Information
Once your order is shipped, you will receive an email containing:
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Tracking number
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Carrier link
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Estimated delivery updates
You may track your package at any time through the carrier’s official website.
5. Customs Duties & Taxes
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Import duties, VAT, and customs fees are not included in our prices.
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These charges may be applied by your local customs authority.
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Buyers are responsible for any customs payments required upon arrival.
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Expedited shipments may be more likely to undergo customs inspection.
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If a package is held by customs, the customer must contact the customs office directly.
This section follows Google Shopping’s tax and transparency requirements.
6. Shipping Limitations
We cannot guarantee successful delivery to:
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PO Boxes
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APO/FPO/DPO addresses
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Restricted or military zones
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Remote islands not serviced by carriers
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Countries where carriers cannot ensure safe delivery
Orders to Alaska, Hawaii, Puerto Rico, Guam, and other territories may require additional time.
7. Failed Delivery
We are not responsible for delivery failures caused by:
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Incorrect or incomplete address information
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Recipient unavailable at delivery
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Refusal to pay customs duties
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Carrier unable to deliver due to local conditions
If you entered an incorrect address, please contact us before your order ships.
8. Contact Us
If you need help with an order, shipping status, or a return/exchange request, please reach out:
Email: support@artves.com
Phone: +1 (661) 279-9979
US Headquarters (Customer Service & Business Operations):
Brewhub LLC — Artves Division
30 N Gould St Ste N
Sheridan, WY 82801, USA
All return or exchange requests must be submitted via email for confirmation and instructions.