Shipping Policy
Shipping & Delivery Policy
Thank you for shopping with Artves. This page provides clear and detailed information on order processing times, shipping methods, delivery estimates by region, and customs responsibilities. If you have any questions, please contact us at support@artves.com.
1. Order Processing Time
We process all in-stock items within:
-
1–2 business days (standard products)
-
1–7 business days (handmade & custom-made items)
Processing time is separate from shipping time. During peak seasons or holidays, additional processing time may occur.
2. Shipping Methods & Fees
| Shipping Method | Cost | Delivery Time |
|---|---|---|
| Standard Shipping | $5.80 for orders under $99 | See regional table below |
| Free Standard Shipping | Free for orders $99+ | See regional table below |
| Expedited Shipping | $28 (FedEx / UPS where available) | 2–7 business days depending on destination |
Final shipping fees will be calculated at checkout based on destination and method selected.
3. Shipping Time by Region
Delivery estimates refer to shipping time only and do not include processing time.
Actual delivery time may vary depending on local postal conditions.
North America
| Location | Standard Shipping Time | Expedited Shipping Time |
|---|---|---|
| United States | 7–12 business days | 2–4 business days |
| Canada | 7–12 business days | 2–7 days (varies by province) |
| Mexico | 7–17 business days | Currently unavailable |
Europe
| Location | Standard Shipping Time | Expedited Shipping Time |
|---|---|---|
| France | 5–10 Days | 2–4 Days |
| Germany | 5–10 Days | 2–4 Days |
| Italy | 4–10 Days | 2–4 Days |
| Spain | 5–10 Days | 2–4 Days |
| Netherlands | 4–10 Days | 2–4 Days |
| United Kingdom | 4–10 Days | 2–4 Days |
| Switzerland | 7–12 Days | 2–7 Days |
| Sweden | 7–12 Days | 2–7 Days |
| Denmark | 7–12 Days | 2–7 Days |
| Belgium | 5–10 Days | 2–4 Days |
| Poland | 4–10 Days | 2–7 Days |
| Czech Republic | 7–12 Days | 2–7 Days |
| Portugal | 7–12 Days | 2–7 Days |
| Finland | 7–12 Days | 2–7 Days |
| Greece | 7–12 Days | 2–7 Days |
Expedited shipping may not be available for certain EU regions.
Asia
| Location | Standard Shipping Time | Expedited Shipping Time |
|---|---|---|
| Japan | 4–10 Days | 2–4 Days |
| Singapore | 4–10 Days | 2–4 Days |
| Malaysia | 5–10 Days | 2–4 Days |
| Thailand | 4–10 Days | 2–4 Days |
| Philippines | 4–10 Days | 2–4 Days |
| South Korea | 5–10 Days | 2–4 Days |
| Taiwan | 7–12 Days | 2–5 Days |
| Hong Kong | 3–5 Days | 2–3 Days |
| Macao | 3–5 Days | 2–3 Days |
| Mainland China | 1–3 Days | 1–2 Days |
Some regions do not support expedited delivery due to carrier limitations.
Oceania
| Location | Standard Shipping Time | Expedited Shipping Time |
|---|---|---|
| Australia | 5–10 Days | 2–4 Days |
| New Zealand | 7–12 Days | 2–4 Days |
South America
| Location | Standard Shipping Time | Expedited Shipping Time |
|---|---|---|
| Brazil | 15–25 Days | Unavailable |
| Chile | 19–21 Days | Unavailable |
| Colombia | 7–15 Days | 2–9 Days |
Africa
| Location | Standard Shipping Time | Expedited Shipping Time |
|---|---|---|
| South Africa | 7–15 Days | 2–4 Days |
4. Tracking Information
Once your order ships, a confirmation email with tracking details will be sent to you. You may track your order on the carrier's website at any time.
5. Customs Duties & Taxes
-
Import duties, taxes, and customs charges are not included in the product price or shipping fee.
-
Buyers are fully responsible for any customs fees that may apply in their country.
-
Expedited shipping is more likely to incur customs inspections.
-
If a package is held by local customs, customers are responsible for contacting the customs office and providing required documents.
This complies fully with Google Shopping’s tax policy.
6. Shipping Limitations
Please provide complete and accurate shipping information.
We cannot guarantee delivery to:
-
PO Boxes
-
APO/FPO/DPO addresses
-
Remote islands or military zones
-
Regions where carriers do not offer safe delivery
If shipping to Alaska, Hawaii, Puerto Rico, Guam, or other territories, delivery times may be longer.
7. Failed Delivery
We are not responsible for failed delivery caused by:
-
Incorrect or incomplete address
-
Recipient unavailable
-
Refusal to pay customs duties
-
Local post office unable to deliver
If you discover an error in your address, contact us before your order is shipped.
8. Contact Us
Email: support@artves.com
US Headquarters:
1825 Savannah St SE #101, Washington, DC 20020
Phone: +1 (661) 279-9979
China Operations:
Room 1329, Building 1, No. 99 Wangzhou Road
Liangzhu Sub-district, Yuhang District, Hangzhou, Zhejiang Province
We are dedicated to ensuring a reliable and transparent shipping experience. Thank you for choosing Artves.