Return & Refund Policy

At Artves, we want every customer to enjoy a safe and confident shopping experience. Because many items sold on Artves are handmade or made-to-order, our return standards are designed to be transparent, fair, and compliant with global consumer protection guidelines.

1. Return Eligibility

We accept returns within 30 days of the delivery date.

To qualify for a return, items must be:

Unused or unworn
In their original packaging
With all tags and accessories included
Accompanied by proof of purchase

1.1 Custom & Handmade Items

Because many Artves products are custom-made, personalized, or handcrafted by independent artists:

Custom or personalized items may be returned only if defective or damaged.
Non-defective custom items cannot be returned or exchanged.

2. Return Shipping Costs

The party responsible for return shipping depends on the reason for return:

2.1 When Artves Covers Return Shipping

Incorrect item received
Manufacturing defect
Shipping damage
Any issue caused by Artves or the seller

No additional fees will apply.

2.2 When the Customer Covers Return Shipping

Change of mind
Preference-based returns
Size/fit issues
No defect found after inspection

Return shipping fees are non-refundable.

3. Primary Return Address (Required for All Standard Returns)

All approved returns must be mailed to our official U.S. return facility:

Artves – U.S. Return Center
Name: artves CNAEJYGH
Address: 13822 NE Airport Way
City: Portland
State: Oregon (OR)
ZIP Code: 97251-9614
Country: United States
Phone: +1 971-998-9313

This is the only standard return address accepted for refunds unless otherwise instructed by our support team.

4. International Return Centers (Optional – Requires Approval)

For certain regions, Artves maintains optional international return points to simplify logistics. These locations may only be used if explicitly authorized by our support team during the return process.

Japan

Name: artves CNAEJYGH
〒306-0608 茨城県坂東市幸神平1
C棟12室 CNAEJYGH
Phone: 0297-21-9117 / 090-8558-8190

Canada

First Name: artves
Last Name: CNAEJYGH
13-441 Esna Park Drive
CNAEJYGH
Markham, Toronto, Ontario
L3R 1H7, Canada
Tel: 647-564-6388

United Kingdom

Name: artves CNAEJYGH
Unit 13, 166 Feltham Road
Ashford Business Centre
Ashford, Middlesex
TW15 1YQ, United Kingdom
Tel: 07468 466826

Italy

Nome: artves
Cognome: CNAEJYGH
Via D. Carabelli, 1
Alfred24 Tech S.r.l.
21012 Cassano Magnago, Varese
Tel: +39 331 288 633

Australia

First Name: artves
Last Name: CNAEJYGH
Unit 9B, 2 Christina Road
Villawood, NSW 2163
Australia
Tel: 02-9772-1171

South Korea

CNAEJYGH
서울특별시 구로구 부광로 96-5, 628호
서울특별시 08362
전화번호: 010-6315-2572

Thailand

Consignee: artves CNAEJYGH
359 Soi Vibhavadi Rangsit 64
Talat Bang Khen, Lak Si
Bangkok 10210, Thailand
Tel: 089-168-9303

Hong Kong

Name: artves CNAEJYGH
6/F, Orange Space,
2–8 Shing Wan Road, Tai Wai
Sha Tin, New Territories, Hong Kong
Tel: +852 3905 1118

5. How to Start a Return

Email support@artves.com with your order number and reason for return.
Our team will review your request and provide return authorization and instructions.
Unauthorized or unsolicited returns cannot be accepted.

6. Damaged or Incorrect Items

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately with photos so we can resolve the issue promptly.

7. Exchanges

To exchange an item, please follow the return process above. Once your return is approved, you may place a new order. Custom items can only be exchanged if defective.

8. Refund Processing

8.1 Approval

We will notify you once your returned item is inspected and whether your refund is approved.

8.2 Refund Timeframe

Approved refunds will be issued to your original payment method within 10 business days. Bank processing times may vary.

8.3 Missing Refunds

If you have not received your refund after 15 business days, please contact us at support@artves.com.

9. Contact

If you have any questions about this policy, please contact us at:
support@artves.com